Shipping

I am happy to provide my clients with free insured worldwide shipping on all online purchases. Online orders are processed Monday to Friday AEST, excluding weekends and public holidays.

Ready to ship items will ship within 1-3 business days, bespoke and made to order pieces require a longer making time of approximately 2-6 weeks and are specified via email or in the product description.

Australian orders are shipped via express post. Due to the high value of the pieces all parcels will require signature on delivery. A tracking number will be sent on dispatch.

International orders are shipped via courier and a tracking number will be sent on dispatch. Shipping confirmation and tracking is sent once your order is fulfilled and en-route.

Please note: Import duties and taxes are the responsibility of the customer and are not included in the purchase price(s). Duties and taxes are due upon customs clearance within your country.

For local clients, atelier pickup is available in Melbourne.

For any repairs or re-sizing, return shipping is the client’s responsibility. Please be sure to insure and track any pieces you ship should repairs be needed. I will not be responsible for lost or stolen return packages.

If you are not based in the Australia and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED AUSTRALIAN GOODS’ with invoice included in order to ensure that no additional customs fees are incurred on re-import to Australia. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.

Returns & Exchanges

Jewellery is a very special purchase, and I hope you will be absolutely delighted with your Aurelia Yeomans jewellery. If for any reason you are not entirely satisfied with your purchase, I am happy to offer a full refund or exchange within 14 days of your receipt of the order.

 Conditions:

a) Items must be returned within 14 days of purchase with the original receipt.

b) Custom, bespoke, or made-to-order items cannot be returned, unless structurally faulty.

c) The returned items must be unworn, in original condition and in the original packaging.

d) No exchanges or refunds will be made on discounted or sale items.

e) Gift Cards are non-refundable.

Returned items will be inspected and I reserve the right to refuse the return if the any of the above-mentioned conditions are not met.

To arrange for a return of your online purchase, please contact info@aureliayeomans.com quoting your name, order number, address and reason for return. When I have received the returned jewellery, it will be assessed and where applicable, I will start the exchange/refund process. Please allow 14 days for refunds to be processed. In the instance of a refund, I will return the funds to the same card or account which was used for the original purchase.