Privacy Policy
1. Who We Are
Aurelia Yeomans is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. In this Privacy Policy, the expressions “Aurelia Yeomans”, "we", "us" and "our" are a reference to:
Aurelia Yeomans (Australia) ABN: 86 356 723 018
2. About This Policy
This Privacy Policy describes how we manage your personal information and comply with our obligations under applicable privacy laws.
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.
This Privacy Policy should be read in conjunction with any privacy collection notice or statement that we provide to you.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
3. What Is Personal Information and Why Do We Collect It?
Personal information is information which relates to an identified or reasonably identifiable individual. Generally, the types of personal information we collect about you are limited to information that is needed to facilitate your dealings with us, facilitate your purchases in our atelier and online, and information about how you engage with our website or products and services.
The information we collect may include:
your contact details, including identification information such as your date of birth;
information about reason for purchase (for example a 16th, 18th or 21st birthday gift, engagement, wedding, other relationship anniversary);
payment and account information (for example, credit/debit card details, including card type, card number and expiry date and other financial details);
identity information (for example, government identifiers such as passport details, driver licence details, bank cards, account statements or utility bills);
audio (voice recordings from your conversations with us or from a virtual sales appointment);
information about your financial and personal circumstances (for example, your employment status and details);
electronic and visual information (for example, atelier video surveillance footage);
information about the products or services you have purchased or are interested in; and
information about how you interact with our websites, such as information about your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from websites, advertising data, IP address and standard web log information and cookies and other tracking technologies, such as beacons and information derived from the digital devices you use nearby, to help ensure our website and services are able to function properly. Some of this data is not personally identifiable to you and will be aggregated and anonymised for analytics purposes (such as device IDs).
If you are a customer or potential customer, we collect, use and disclose your information to provide you with our products and services, to provide you with information about our products and services, to otherwise facilitate your dealings with us and for any other purpose with your consent. If you have business dealings with us or you are an employee or prospective employee, we collect and use your information to manage your relationship with us.
In addition to the purposes described below, we will inform you of the purposes for which your personal information is collected when or before it is collected. If we intend to use the personal information we have collected for purposes not previously communicated, we will ask for your consent before doing so, unless applicable laws allow us to do so without your consent.
Below is a list of the key purposes for processing the personal information of our customers, prospective customers, employees, prospective employees, contractors, and business partners:
3.1 Providing products and services to you
To provide you with our products and services that you have ordered (fulfilling orders in the atelier and online, and processing repairs, special orders and returns).
To process transactions and payments relating to our provision of products and services to you.
To manage our customer relationship with you.
To optimise our products and services, our website, and your experience (for example, by aggregating the information we hold about you, including matching that information with information provided to us by third parties, performing analytics, conducting research for advertising and marketing, and creating personalised advertising).
To help to recognise you when you visit our website and show you content which may be of interest to you.
To verify your identity (for example, this may be required in accordance with our policies for products of a certain value).
3.2 Communicating with you
To communicate with you (including for marketing purposes or when you complete a transaction on our website).
To conduct surveys, competitions and other promotional activities managed by us or our business partners.
To identify products and services which may be of interest to you and to notify you of these (this can also include reminders or updates about products you’ve notified us you are interested in).
To provide relevant after-sale services, respond to your enquiries and resolve complaints.
To create and display advertising and marketing in a way that is personalised to you (including online advertising and marketing and telephone marketing for selected campaigns).
3.3 Managing our employee relationships
To undertake background checks when you apply for a role.
To administer and respond to your application to work with us.
To manage our employees in accordance with our recruitment and HR practices.
To provide you with access to, and to record your attendance at our physical sites or locations.
To communicate with you or process information in the ordinary course of any business you undertake with us as an employee, contractor or service provider (or as an employee of a contractor or service provider).
To contact you about relevant company matters relating to your employment or business relationship with us and seek your feedback.
To provide our ongoing training, development, promotion, and career and succession planning services.
To properly manage our business affairs.
3.4 Operating our business
To develop our employee training resources.
To facilitate a sale or transfer of assets or other corporate transaction.
To manage our business risk and undertake reasonable mitigation controls to reduce fraud and other illegal behaviour.
To manage and resolve complaints, disputes or other legal action.
Where required by applicable laws, to report to regulatory authorities (for example, under data security laws or anti-money laundering laws).
To comply with our legal obligations.
To run a lawful business.
To share information with our Related Entities.
To process your personal information when one of our Related Entities is responsible for providing a product or service to you or to us.
4. Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, sexual orientation, biometric or genetic information, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
In general, we attempt to limit the sensitive information we may collect from our customers; however, we may collect sensitive information from you in order to provide you with our products and services. We do not collect sensitive information from you without your consent.
If you have business dealings with us, apply for a job with us or are employed by us, we may also collect your professional or employment-related information, which may include sensitive information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
5. Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
6. How Do We Collect Personal Information?
We collect personal information:
directly from you (for example when you: purchase products or services from us, book an appointment in our atelier or online, call us directly, complete a survey, provide feedback or enter a competition or promotion, interact with us for any reason on our website or via our customer service channels - including from cookies or other tracking technologies placed on our website, or when you connect with Aurelia Yeomans via social media);
from our third party partners (for example when you: participate in a promotion that we run with a partner such as another retailer we may collect your information from that partner; apply to purchase a product with one of our credit or buy now pay later service partners - including to notify you whether or not your application for credit was successful, use our virtual sales process - including consultations which may be recorded, processed by a third party and handled by us for internal training purposes, to verify your information using third party sources to comply with our legal obligations, or from your insurer or claims management company - including when we are assisting you to make an insurance purchase and your insurer passes your information to us);
through other means (for example: from someone you know when they buy a gift for you and provide your information when purchasing that gift, from publicly available sources including court judgments, directorship and bankruptcy searches, and the White Pages directory and via social media platforms including Meta, X (Twitter) and TikTok including from cookies placed on those sites); and
via audio and camera surveillance (such as CCTV) on our atelier premises.
In some cases, we will also match personal information we hold about you to other information held by third parties or other publicly available information, in order to enhance and improve our understanding of our customers. We will only use such information for internal analytics to provide better services. If you do not wish for this to occur in respect of your personal information, you may request that we do not collect and handle your personal information in this way by contacting us using the details set out in this Policy.
7. To Whom Do We Disclose Your Personal Information?
We may disclose your personal information for the purposes described in this Privacy Policy to:
our employees, contractors, consultants and other agents;
our third-party partners such as advertising agencies (including online advertising agencies);
marketing analytics agencies (including online marketing analytics agencies) and to trusted third parties for the purpose of matching and enhancing personal information we hold about you (except where you have opted out of such data enhancement);
third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services, for example repairers);
our professional advisers, agents and insurers;
payment systems operators (including merchants receiving card payments);
our sponsors or promoters of any competition that we conduct;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us, such as insurance companies; and
other persons such as government agencies, regulatory bodies and law enforcement agencies as required or authorised by law (for example, CCTV footage may be provided to law enforcement agencies and insurers in connection with the management of the security of our premises).
If you purchase products and require cross border shipment, these shipments are subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and product information (such as your name and title and postal address) to our international carriers and such information may be communicated by the carriers to customs authorities.
When we disclose your personal information to third party service providers, where applicable we will make those providers aware of the confidential nature of your personal information. If required under the privacy laws, that information is disclosed on a “need to know” basis only.
8. How Do We Store Your Personal Information?
8.1 Security of Personal Information
We generally hold personal information in our electronic databases but may also store your personal information in hard copy form and in various third-party databases and platforms. We cannot guarantee the security of your personal information, but we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.
8.2 Information we keep about you that is needed to manage you as a customer
We will store your personal information for as long as you are a customer of Aurelia Yeomans. We may retain your personal information for at least ten years after you stop being a customer in order to comply with our legal obligations, our contractual obligations or to respond to any questions or complaints you may have regarding our transactions or interactions with you, or the products and services you have purchased from us.
Note: We may also need to keep your personal information for a longer period but only where this is required or permitted by applicable law or regulations.
8.3 Information that we keep about you which is not related to your relationship with us as a customer
If you are not a customer and/or if we handle personal information about you that is separate to our relationship with you as a customer (for example, information about your interaction with our website or information about your engagement with our marketing), we will retain your personal information for as long as we continue to interact with you (including via our website), with the exception of where you request to opt out from those interactions. We will use reasonable endeavours to retain your personal information for only the period when your account is active (subject to any reasonable request to delete information).
Note: We may also need to keep your personal information for a longer period but only where this is required or permitted by applicable law or regulations.
9. Access to your Personal Information
You have the right to access the Personal Information we hold about you and to update and/or correct it. If you wish to access your Personal Information, please contact us in writing using the information at the end of this Privacy Policy. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
10. Maintaining the Quality of your Personal Information
We make every effort to maintain the accuracy and completeness of your personal information that we store and to ensure that your personal information is up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
11. Direct Marketing
We and/or our carefully selected business partners may send you direct marketing communications and information about our products and services. This may take the form of emails, SMS, telephone calls, mail or other forms of communication. You may opt out of receiving marketing materials from us by using the opt out facilities provided (for example, an unsubscribe link), or by contacting us using the details set out at the end of this Policy.
12. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
Aurelia Yeomans
Email: info@aureliayeomans.com
Phone: +61 3 90136363
Last Updated July 2024